Graduate Admissions

Getting started 9

• Getting started (students)
• How Do I Submit a Ticket?
• Non-Standard Computer Requests
• Information Technology Employee Welcome Guide
• Lesley "on the go" with Mobile Apps

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Account information 7

• Claiming your Lesley account
• Changing your display name to a chosen name
• Changing to a new username
• Technology Access for Graduating Students
• How alumni access Lesley University email

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Browsers 7

• Bookmarking a website in Firefox
• Browser compatibility for Lesley services
• Clearing your browser's cache
• How to tell if your browser is up to date
• Making Firefox your default browser

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Computer Know-How 21

• Adding/removing shortcuts to/from the dock on a Mac
• Adding shortcuts to your taskbar on your Windows computer
• Backing Up Your Computer - How and Why?
• Changing your Mac computer's password
• Cleaning your computer display

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Cybersecurity 6

• All about information security best practices
• Anti-virus software for personal computers
• FAQ: All about SPAM.
• Minimizing your exposure to malware
• Updating your virus definitions in your antivirus software

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Discounts 3

• Laptop Program
• Student discounts for SPSS and NVivo
• Technology Discounts

How To 20

• Changing a read-only file
• Creating a .zip file
• Does IT back up my computer as part of a repair?
• How much notice IT requires for setting up a new hire's computer
• How to Avoid Eye Strain

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Office Printers 8

• Desktop Printer Policy
• Toshiba printers
• Installing Papercut on a Mac
• Installing Papercut on a PC
• Scanning and password-protecting a pdf to a USB flash drive

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Provided Technology 2

• Computer Refresh (Upgrade Policy)
• Standard Computer Model

Supported Software 8

• Adobe Creative Cloud availability for faculty and staff
• SPSS availability
• Signing PDFs in Adobe Acrobat
• Scanning and Signing With Adobe Acrobat Mobile
• Adobe Single Sign On- Faculty/Staff

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Updating personal information 3

• Directory changes
• Changing your username for your Lesley accounts
• Updating your personal information in the Lesley system

Directory of Services 2

• Directory of Services - Getting Started
• Adding or Updating Directory Entries